The cancellation fee is determined by the progress made to your order when the cancellation is requested, along with any fees charged, that are not refundable (for example American Express does not refund processing fees). We will do our best to accommodate that request. If you need to increase, decrease or alter your order in anyway please contact us as soon as you recognize this need. Please call and we will assist in correcting the order without a need to reorder or cancel the existing order. If you feel you have made an error on your order it does not need to be cancelled. Due to the nature of our business, the speed at which orders must be processed, the effect your cancellation has on other customers, and the cost and labor it takes to manage a cancelled order, a cancellation at any time will result in a cancellation fee. Regardless of an order’s need for a proof, each card is created to your specifications when you place your order and is printed inside our facility. Please remember that we are moving your order forward as quickly as we can to ensure it leaves our facility within our production schedule. We strongly suggest reviewing all pertinent information prior to submitting your order, again when you receive your order confirmation and also, during the proofing stage should your order be one that receives a proof. We therefore may miss mistakes you made during your ordering process. We don’t know if you’ve omitted something or used the wrong zip code. Please do understand that while we review orders for accuracy to the best of our ability, we may not recognize incorrect spelling of names, companies or locations. Although you may return your order anytime during the same calendar year recognize that it benefits you to know as quickly as you can that your order is perfect and ready to send out when you are ready to tackle that project. We suggest you open your card order upon receipt to ensure everything meets your satisfaction. Please contact us immediately and keep all packaging as your original product will need to be returned for replacement product to be shipped. If you receive your card order and find a defect in the product or if we have made an error with your order or personalization we will replace it or refund your order without issue. At House of Cards we always want our cards to make a great impression for you and your organization. We know too, that you select industry specific greeting cards to act as a marketing tool for your business. Inspect our order on arrival and if you are not completely satisfied with your purchase simply return it to us in the original packaging within 10 days of receipt for a refund or exchange.We understand that you purchase greeting cards as a gift for clients, vendors and staff. If a specific delivery schedule is required, please inquire or indicate your desired schedule in the comment section of your order. While many keep and collect our cards for years, most customers prefer not to store cards far in advance of the holidays. Graphics3 is a small family business someone is here to answer your questions from 9 to 5 Eastern time weekdays. Proofs for art are sent by email on request. Order Acknowledgements are sent to confirm personalization details and anticipated shipping dates. Orders begin shipping in the fall for the Holiday mailing season pending design popularity, availability and personalization services. Your credit card is not charged until your order is ready to ship. The wonderfully dimensional character that makes Graphics3’s pop-up greeting card designs unique are only achievable through manufacturing by hand, a process that Graphics3 has performed to our customer’s greater satisfaction for nearly 50 years.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |